Our Service
Shiloh is here to help people stay safe today and thrive tomorrow. We support over 700 adults each year who are experiencing or at risk of homelessness in Rotherham and the surrounding areas. We work with rough sleepers, sofa-surfers, people in temporary accommodation, and those facing eviction.
Our services are open to all adults, regardless of sex, gender, race, language, disability, religion, or sexual orientation. We provide trustworthy, non-authoritative, and inclusive support tailored to each person’s needs.
Understanding the Challenges
Many of our guests (our term for service users) experience multiple disadvantages, including:
Poverty and financial hardship
Trauma and adverse childhood experiences
Poor mental health
Substance misuse
A 2025 survey highlighted the complex realities our guests face: struggling to access work or healthcare, experiencing judgment, or surviving crime-related trauma. Half of our guests had experienced long-term homelessness, with 8% homeless for over a decade, emphasising the need for sustained, personalised support.
Emergency & Crisis Support
For rough sleepers, sofa-surfers, and those in unsuitable accommodation, we prioritise immediate safety and essentials, including:
Food, clothing, and showers
Bedding and laundry services
Phone and computer access
Emergency food parcels
Our safe space also provides practical advice and support, helping them meet basic needs while beginning to tackle the underlying issues of their homelessness.
Progression Support, Advice & Guidance
All guests can receive tailored support to stabilise housing and build independence, including:
Housing advice and early intervention
Landlord advocacy and tenancy guidance
Assistance accessing benefits, healthcare, and banking
Support for mental health, substance misuse, and life skills
Guests working closely with our progression team develop personalised action plans that address both immediate and long-term needs. These plans are regularly reviewed and adapted to ensure support remains practical, empowering, and relevant.
Although we are not a housing provider, our staff can help guests understand their housing options, overcome barriers, and access practical or financial assistance to move into new accommodation.
Activities & Learning Opportunities
Shiloh offers guests the chance to learn, build skills, and try new things in a supportive environment. Courses and activities have included:
5 Ways to Wellbeing
Moving On
Bicycle Maintenance
Cook & Eat
ICT and Digital Skills
Countryside Wellbeing Walks
With the guidance of talented staff and sessional tutors, guests can develop confidence, discover new interests, and make lasting connections.
Creating Community & Connections
Loneliness and isolation are common among our guests - 100% reported feeling isolated in a recent survey. Creating opportunities for connection is central to our work. Simple activities help guests build friendships and a sense of belonging, including:
Sharing meals
Board games and puzzles
Gardening
Arts and crafts
Shiloh is more than a service - it’s a supportive, welcoming community where people feel valued and included.
Safeguarding
Safeguarding is at the heart of everything we do. We are committed to creating a safe, respectful and supportive environment for all our guests, staff, volunteers and visitors.
Our team is trained to recognise and respond to safeguarding concerns, and we work in line with best-practice guidelines to ensure everyone accessing our service is protected.
We take every concern seriously and have a clear policy and procedures in place to ensure appropriate action is taken quickly and effectively.
