Accessing our service
If you are an adult in Rotherham who is homeless or at risk of homelessness within the next 3 months, you are eligible to access our support.
Our team is available Monday to Friday offering support with no appointment needed. If you’re sleeping rough or facing a housing crisis, you can come straight to us for practical help, friendly advice, and a safe place to pause. We provide showers, laundry facilities, clothing & bedding, emergency food, and access to a phone or the internet
Self-referral is required. On your first visit, we will go through an initial assessment form with you to understand your current situation, a little bit about your history and what specific help you are looking for. This will take around 20 minutes to complete. This will help us provide tailored support that meets your individual needs from the very beginning.
If you are a support organisation who would like to introduce someone to our service, please call us on 01709 559504 and ask to speak to a member of our progression team.
We do have behaviour guidelines that we expect all guests accessing our service to follow. You can find a copy of these here.
Service Opening Times
Monday 9:30am - 2:30pm
Tuesday 9:30am - 2:30pm
Wednesday 11:00am - 1:00pm
Thursday 9:30am - 2:30pm
Friday 10:00am - 1:00pm
Our team is at our support centre Monday to Friday offering support with no appointment needed. If you’re sleeping rough or facing a housing crisis, you can come straight to us for practical help, friendly advice, and a safe place to pause. We provide showers, laundry facilities, clothing, emergency food, and access to a phone or the internet.
Please note we are closed on all public holidays.
Drop in Sessions
Wednesdays, 11am-1pm, Multi-Agency Drop-in
Our friendly, trained staff and volunteers are on hand to help you engage with a range of partners including Rotherham Council’s Homeless Team, the Drug/Alcohol Service, Action Housing, Job Centre Plus and Citizens Advice. We also offer both physical and mental health care support with a weekly general practice nurse clinic, quarterly emergency dentist, eye clinic and chiropodist and a monthly mental health clinic held by an NHS clinician. Hot food, drinks, computer access & a listening ear is available.
Fridays, 10am-1pm, Rotherham Council – Homeless Team
If you are a rough sleeper, or in temporary accommodation, Rotherham Council will be at Shiloh to help you resolve queries and understand your options. Just drop in to speak with a RMBC resettlement officer. Shiloh staff and volunteers will also provide you with breakfast, showers, laundry and other practical support.
Getting in Touch
You can reach us during our open hours on 01709 559504. If we do not answer, please leave a message and someone will call you back as soon as possible. You can also message us using the contact form here.
Please do not send requests for help via our social media pages as these are not consistently monitored and messages may be missed. For advice or access to our services, please contact us directly through our phone number, contact form or in person at our centre.
If you are worried about the immediate safety or health of someone you know is homeless, please contact one of the below:
RMBC Homelessness Team (24hrs)
If you are sleeping rough or know someone who is, please contact the RMBC Homelessness Team as soon as you can for urgent support and advice. The team supports anyone who is rough sleeping or at risk of homelessness and has emergency housing solutions available. If you are calling about someone you are concerned for, you will need to be with them when you call.
Phone : 01709 336009
Email : housingsolutionsteam@rotherham.gov.uk
(Please put ‘homeless tonight’ as the email subject, with a contact phone number in the body of the email.)
StreetLink
Streetlink is a national service that alerts local outreach teams so they can give advice and support, and help connect rough sleepers with local services.
Phone : 0300 500 0914
Online or via the StreetLink app: www.thestreetlink.org.uk
