Our Impact 2025-26
Between April 25 and March 2026, Shiloh continued to provide vital, person-centred support to people experiencing homelessness or at risk of becoming homeless across Rotherham. Our data shows not only the scale of need locally, but the impact of early intervention, our prevention work, partnership working and consistent one-to-one support.
Reaching New People and Sustaining Support
During the year, 725 unique guests accessed support at Shiloh. Of these, 357 were new, meaning almost half (49%) were engaging with our services for the first time. This highlights Shiloh’s ongoing role as a trusted point of access for people who may otherwise struggle to find or navigate support.
Our multi-agency drop-in remained a key gateway to services, with 490 guests (around 68%) attending during this period. This model allows guests to access multiple services in one place, reducing barriers and enabling quicker, more cooperative support.
Access to Specialist and External Services
Through our strong partnerships, guests were supported to access essential external services at our Wednesday multi-agency drop-in throughout the year, including:
183 guests received help with DWP benefits, supporting financial stability (377 attendances)
147 guests were supported by the RMBC Homeless and Rough Sleeper Teams, helping to prevent or resolve homelessness (213 attendances)
43 guests accessed support from social landlords/housing providers Action Housing and Inspire Housing (49 attendances)
95 guests accessed health support via NHS nurses from The Gate Surgery (198 attendances)
17 guests, many of whom had not had an eye test for a long time, received optician support and glasses, improving daily functioning and wellbeing
23 guests received emergency dental care during our Dentaid mobile clinic visits
80 guests were supported by SYCLS volunteers, our chaplaincy and listening service providers (180 conversations)
51 guests received debt advice from Citizens Advice (78 attendances)
43 guests received advice from ROADS Drug & Alcohol Services (63 attendances)
These outcomes demonstrate how Shiloh acts as a bridge between individuals and the services they need to move forward.
In addition to the above, 231 guests attended 47 Friday morning sessions (698 attendances) specifically designed to support individuals who are rough sleeping or in temporary accommodation and require additional help from us in collaboration with RMBC’s Homelessness Team. These guests received advice, referrals, support, advocacy and practical provision.
One-to-One Support
Personalised support remains central to our work. In 2025-26 549 guests (76%) received a total of 3920 one-to-one interventions with members of our team. These sessions included practical support such as completing forms, accessing essentials including food, clothing and showers, attending appointments, and providing emotional support during moments of crisis.
Alongside this immediate support, we also worked more intensively with 38 guests through our Progression Team, providing longer-term, tailored support to help individuals move towards greater stability and independence.
Preventing Homelessness Before It Happens
Prevention continues to be a growing focus of our work. In 2025-26, 234 guests (32%) accessed Shiloh because they were at risk of homelessness in the next 3 months. This marks an increase from last year where only 146 guests (20%) were at risk, reinforcing the importance of early, preventative intervention.
At the same time, 406 guests (56%) accessed our services while currently experiencing homelessness, underlining the need for both crisis response and prevention.
During the year, we offered a number of skill building courses to help build knowledge and resilience including;
Moving On Tenancy - 8 attendees
5 Ways to Wellbeing - 16 attendees
Art & Crafts - 7 attendees
Cook & Eat - 18 attendees
Who we supported
Our support reached people of all ages, ethnicities and genders across our community. Of the 466 guests who chose to share their age, the largest proportion were aged 35–44 (22%), reflecting the demographic most commonly accessing our support during this period. The most commonly recorded ethnicities were White British (64%) followed by Black / African / Caribbean / Black British – African (9%).
Age (%)
Demographics
Ethnicity (%)
Gender (%)
Accommodation Status
Guests were living in a wide range of insecure housing situations, including:
121 rough sleeping
93 sofa surfing or staying with friends/family
95 in supported housing
185 in temporary accommodation, hotel or hostel
149 renting (RMBC tenancy, housing association or private landlord)
This diversity of circumstances highlights the complexity of homelessness and the need for flexible, tailored responses.
Health Needs and Personal Histories
Many guests disclosed overlapping health needs:
36% struggled with their general mental health
25% had physical health needs
19% experienced substance misuse
11% had learning difficulties with reading and writing
12% had visual impairments
60% were deaf or hearing impaired
7% identified as neurodiverse
Guests also shared significant life experiences that continue to shape their support needs:
12% had been in prison
8% had experienced abuse, trafficking or exploitation
5% had been in care as a child or young person
4% had been in a young offenders institution
4% had stayed in a psychiatric hospital or unit
3% had served in the armed forces
These insights reinforce why trauma-informed, compassionate and consistent support is essential.
