Our Impact
Between October and December 2025 (Q3), Shiloh continued to provide vital, person-centred support to people experiencing homelessness or at risk of becoming homeless across Rotherham. Our data shows not only the scale of need locally, but the impact of early intervention, our prevention work, partnership working and consistent one-to-one support.
Reaching New People and Sustaining Support
During Q3, 317 unique guests accessed support at Shiloh. Of these, 79 were new guests, meaning one in four people (25%) were engaging with our services for the first time. This highlights Shiloh’s ongoing role as a trusted point of access for people who may otherwise struggle to find or navigate support.
Our multi-agency drop-in remained a key gateway to services, with 189 guests (around 60%) attending during this period. This model allows guests to access multiple services in one place, reducing barriers and enabling quicker, more cooperative support.
Access to Specialist and External Services
Through our strong partnerships, guests were supported to access essential external services in Q3:
69 guests received help with DWP benefits, supporting financial stability
41 guests were supported by the RMBC Homeless Team, helping to prevent or resolve homelessness
39 guests accessed health support via NHS nurses from The Gate Surgery.
7 guests, many of whom had not had an eye test for a long time, received optician support and glasses, improving daily functioning and wellbeing
These outcomes demonstrate how Shiloh acts as a bridge between individuals and the services they need to move forward.
One-to-One Support
Personalised support remains central to our work. In Q3, 243 guests (77%) received one-to-one interventions with a member of our team. This included practical help such as form filling, accessing essentials such as food, clothing or showers, attending appointments, and providing emotional support during moments of crisis.
Preventing Homelessness Before It Happens
Prevention continues to be a growing focus of our work. In Q3, 108 guests (34%) accessed Shiloh because they were at risk of homelessness. This marks an increase from Q1, where 94 out of 328 guests (29%) were at risk, reinforcing the importance of early, preventative intervention.
At the same time, 175 guests (55%) accessed our services while currently experiencing homelessness, underlining the need for both crisis response and prevent
Who we supported
Of the 202 guests who chose to share their age, the largest proportion were aged 35–44, reflecting the demographic most commonly accessing our support during this period. The most commonly recorded ethnicities were White British (208) Black / African / Caribbean / Black British – African (18) and White – Other (16).
Demographics - Age, Gender and Ethnicity
Our support reached people of all ages, ethnicities and genders across our community.
Accommodation Status
Guests were living in a wide range of insecure housing situations, including:
49 rough sleeping
47 sofa surfing or staying with friends/family
44 in supported housing
40 in temporary hotel or hostel accommodation
38 permanent RMBC tenancy
This diversity of circumstances highlights the complexity of homelessness and the need for flexible, tailored responses.
Health Needs and Personal Histories
Many guests experienced overlapping health needs:
115 struggled with mental health
75 had physical health needs
69 experienced substance misuse
43 had learning difficulties
40 had visual impairments
29 were deaf or hearing impaired
22 identified as neurodiverse
Guests also shared significant life experiences that continue to shape their support needs:
56 had been in prison
35 had experienced abuse, trafficking or exploitation
21 had been in care as a child or young person
20 had been in a young offenders institution
16 had stayed in a psychiatric hospital or unit
8 had served in the armed forces
These insights reinforce why trauma-informed, compassionate and consistent support is essential.
