Need Support?

How can I get support from Shiloh?

Our Support Centre is open Monday to Friday for advice & guidance, one to one appointments & small group activities. We have 3 drop-in session a week; Monday & Friday with Rotherham Council’s Homeless team (10am-1pm) and on Wednesdays with multiple agencies (11am-1pm). You can also call us or drop in and see us during our opening times – Click here to view our services leaflet.   

How can I refer someone to Shiloh for support?

If you are a support organisation and would like to refer someone to us you can use this referral form to start the process. 

Emergency Help in Rotherham

Together with Rotherham Council we have created an Emergency Help leaflet and map, listing some key services to help people in time of need. The leaflet was accurate at time of printing in December 2023. Click here to view a PDF copy. 

Please note that Shiloh Rotherham is not an emergency housing advice or accommodation provider, but we can signpost you to agencies that may be able to help. If you are looking for help with your housing situation, please also have a look at the information below:


Rotherham Council (RMBC) can provide you with emergency advice on your housing situation and alternative housing options. If you are homeless, or at risk of becoming homeless please contact Rotherham Council Homelessness Team 24 hours a day, seven days a week on 01709 336009 between 8.30 and 5pm and 07748143170 outside of these hours. If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street and Howard Street. Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number. You can also access the Rotherham Council website via the InLink to find out information on other council services.

Shelter offer a free Housing Advice Helpline on 0808 800 4444. It is open from 8am-8pm on weekdays and 9am to 5pm on weekends.

Crisis Skylight provide a help to rent database which lists local private renting projects. These projects help people access the private rented sector when social housing options are not available to them.

Worried about someone?

If you are worried about someone’s housing situation, you can also direct them towards Shelter’s free Housing Advice Helpline on 0808 800 4444. If you have seen evidence of someone sleeping rough please contact Rotherham Council or report the sighting via