Need Support?

How can I get support from Shiloh?

Due to the restrictions in place to manage the Coronavirus Covid-19 pandemic, our Support Centre is temporarily closed. However we’re still offering a range of support to anyone who is homeless or at risk of homelessness. Click here to view our range of services.

Please note that Shiloh Rotherham is not an emergency housing advice or accommodation provider, but we can signpost you to agencies that may be able to help. If you are looking for help with your housing situation, please have a look at the information below:


Rotherham Council (RMBC) can provide you with advice on your housing situation and alternative housing options. If you are homeless, or at risk of becoming homeless please contact Rotherham Council Homelessness Team 24 hours a day, seven days a week on 01709 336009 between 8.30 and 5pm and 07748143170 outside of these hours. If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street and Howard Street. Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number. You can also access the Rotherham Council website via the InLink to find out information on other council services.

Shelter offer a free Housing Advice Helpline on 0808 800 4444. It is open from 8am-8pm on weekdays and 9am to 5pm on weekends.

Crisis Skylight provide a help to rent database which lists local private renting projects. These projects help people access the private rented sector when social housing options are not available to them.

Worried about someone?

If you are worried about someone’s housing situation, direct them towards Shelter’s free Housing Advice Helpline on 0808 800 4444. If you have seen evidence of someone sleeping rough please contact RMBC or report the sighting via

South Yorkshire Survival Guide

A helpful online guide has been produced listing many of the support services available for those who become homeless in South Yorkshire. Please contact the services directly to check if there have been any changes to their listing since the guide was published. There is also a PDF version available – Click here to view a PDF version.