Our Services

Everyone who is homeless or at risk of homelessness will receive a warm welcome at Shiloh.

Our Support Centre is usually open from Monday to Friday between 8.30am- 4.30pm. We offer help and advice to individuals without appointment, especially if you are sleeping rough and in need of practical support. We also provide the following drop-in sessions:

Wednesdays, 11am-1pm, Multi-Agency Drop-in Session
Our friendly, trained staff and volunteers are on hand to help you engage with a range of partners including Rotherham Council’s Homeless Team, the Drug/Alcohol Service, Action Housing, Job Centre Plus, Citizens Advice, NHS nurses and a Mental Health Clinician. Free hot food, drinks, computer access & pastoral support are also available.

Fridays, 10am-1pm, Rotherham Council – Homeless Team
Shiloh and Rotherham Council can help you resolve queries and understand your housing options. Make a 1-1 appointment or just drop in and speak with an RMBC Resettlement Officer and a Shiloh Progression Worker. We’re here to help you understand your accommodation options and assist you to take your next step. Free breakfast and laundry are provided for all those who engage in support.

Click here to view our services leaflet.  Referral forms for professional agencies can be found here. 

We offer a safe place where people will be accepted and supported throughout their time with us. Our Progression team we work alongside guests to help them to plan for and realise a better future. All of our services are available for self-referral, but referrals from partners are also accepted. Our services include:

Advice & Support

We have trained staff and volunteers on hand to help tackle some practical difficulties they may be facing.

We have friendly trained staff and volunteers on hand to help people relax and make the most of the available services.

We’re able to offer a wide range of support, including help finding accommodation, getting registered with a doctor, on-site appointments with a local nurse, accessing benefits, opening a bank account, as well as offering support to tackle mental health, drug and alcohol issues. We work in partnership with many local organisations, including Rotherham Council, the NHS, Action Housing, Citizens Advice Rotherham, Doncaster Gate Surgery and Rotherham Minster to provide the very best services.

By offering a safe place to access advice and support, we are able to help people overcome the issues which have led to their homelessness and give them the confidence to build a better life.

Catering & Practical Support

We have a fully equipped commercial kitchen which can serve hot breakfasts and lunches. Guests can enjoy their meal in our spacious dining room which offers people the chance to socialise if they want to. There is also the opportunity to have a shower, pick up essential toiletries, use the laundry service or pick out some new clothes.

We have friendly trained staff and volunteers on hand to help people relax and make the most of the available services. Aside from providing direct practical support, this helps enormously in combating the sense of social isolation that homeless people can feel.

One of the things that gives us a great sense of pride is that our kitchen was recently awarded a 5* food hygiene rating, which is a tremendous achievement and a real testament to the hard work of the staff and volunteers who provide this invaluable service.


Employment & Skills

An important way to grow in confidence and self-esteem is to take steps towards finding work, whether paid or unpaid or undertaking a full-time education or training course. It enables people to make a positive contribution to their community and gives people a purpose in life. It also makes it less likely that they will become homeless again in the future.

When our guests are ready, we help them move on to employment, education, training or voluntary work in the community. This may involve helping them to prepare CVs, open a bank account and fill in application forms. Guests can attend short courses at Shiloh to boost their employability and we also support them to access opportunities in the community through local colleges and training partners, e.g. CSCS cards, Fork Lift driving, Food Hygiene.

Creative Activities

Shiloh offers people the opportunity to try new things. Guests can take part in fun and meaningful activities which help them learn, build their skills and confidence, and make new friends. This is part of helping people to move off the streets and breaking the cycle of homelessness.

Our varied timetable of activities includes bicycle repairs, cooking, ICT, painting, crafts, ceramics, model making and photography. We have a team of talented sessional tutors who offer guests excellent first step learning opportunities.

How can I get support from Shiloh?

Shiloh offers support to adults who are homeless or at risk of becoming homeless. Our Support Centre is open access, so we welcome everyone with or without a referral. We ask people a few questions on arrival to help us understand what support is needed.

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